Privacy Policy

Polished Gem Commercial & Residential Surface Cleaning Solutions

Privacy Policy

Last Updated: {{12/05/2025}}

Polished Gem Commercial & Residential Surface Cleaning Solutions (“Polished Gem,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, request a quote, schedule a service, or otherwise interact with us.
This policy complies with the Colorado Privacy Act (CPA).

1. Information We Collect

A. Information You Provide Directly

We may collect personal information when you contact us or request services, including:

Name
Email address
Phone number
Residential or commercial service address
Service details and scheduling preferences
Payment information (processed securely through ServiceM8)
Photos or descriptions provided for estimates

B. Information Collected Automatically

Our website may automatically collect:

IP address
Browser type and device information
Pages visited and general usage data
Cookies and similar tracking tools

Note: Our email and internal tools use Google Workspace. Google Analytics may or may not be enabled based on site configuration; if activated, it only collects non-identifiable usage data.

2. How We Use Your Information

We use collected information to:

Provide quotes and respond to inquiries
Schedule, manage, and complete cleaning services
Process payments and send confirmations
Improve our website and customer experience
Communicate service updates, reminders, or promotions
Maintain internal business and legal records

We do not sell personal information.

3. How We Share Information

We only share information with trusted service providers who help us operate our business, such as:

ServiceM8 for scheduling, invoicing, and payments
Website hosting and security providers
Email services (Google Workspace)
Marketing/analytics tools (if activated in the future)

These providers process information solely on our behalf.
We do not sell or share personal data for cross-context behavioral advertising.

4. Your Rights Under the Colorado Privacy Act

Colorado residents may exercise the following rights:

Access the personal data we hold
Correct inaccurate information
Delete personal data
Obtain a portable copy of their data
Opt out of:
- Targeted advertising
- Sale of personal data (we do not sell data)
- Automated decision-making (we do not use this)

How to Submit a Request

Email us at: bhick@cgrs.com

We will respond within the legally required timeframe.
If a request is denied, you have the right to appeal, and appeal instructions will be provided in our response.

5. Cookies & Tracking Technologies

Our website may use cookies to:

Enable site functionality
Improve website performance
Track general usage trends

If we activate tools such as Google Analytics or Meta Pixel, this policy will be updated to clearly disclose tracking practices and opt-out options.

6. Data Retention

We retain personal information only as long as necessary to:

Provide requested services
Meet legal, accounting, or regulatory requirements
Support ongoing business operations

Information that is no longer needed is securely deleted.

7. Data Security

We use commercially reasonable technical and organizational measures to protect your information.
However, no method of transmission or storage is completely secure.

Payment data is handled exclusively by ServiceM8, which maintains industry-standard security and compliance.

8. Children’s Privacy

Our website and services are not directed to children under 13.
We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page, along with a revised “Last Updated” date.

10. Contact Information

If you have questions or privacy-related concerns, contact us at:

📧 bhick@cgrs.com
📍 Polished Gem Commercial & Residential Surface Cleaning Solutions